Privacy Policy

Equerry is built on a single principle: your memory is yours. This page explains, in plain language, what we collect, what we don't, where it lives, and what control you have over it.

Equerry is operated by Equerry Labs Inc., a Delaware C-Corporation. If you have any questions about this policy, write to support@getequerry.app.

What we don't collect

Your raw content — the notes you type, voice memos you record, photos and PDFs you save, and emails you forward — lives in your iCloud account, on Apple's infrastructure. Equerry does not store your raw content on its servers. A breach of Equerry's backend cannot expose your raw notes, audio, or photos.

What we do collect

Account

You sign in with Sign in with Apple. We receive a stable opaque identifier from Apple and the email address Apple relays to us (this may be a private relay address you control). We do not receive your real name unless you explicitly provide it inside the app.

Forwarded email content

Each account gets a personal address at mail.getequerry.app. When you forward a message to that address, we ingest the message body, headers necessary for delivery verification, and any attachments. Forwarded content is processed into your memory and stored on our servers, encrypted at rest, until you delete it or close your account.

Memory derivatives

To make your content searchable and answerable, we generate text excerpts (chunks), vector embeddings, and structured facts (for example: "your dad's cardiologist is Dr. Lee"). These derivatives live on our servers. Every extracted fact is visible to you in Settings → Your Memory, and you can delete any of them with one tap.

Chat queries and assistant responses

The questions you ask Equerry, and the answers it returns, are stored so the conversation history persists across devices. Chat history can be cleared from the app at any time.

Subscription and billing

Apple handles all billing. We never see your credit card number. We receive a signed receipt from Apple that proves your subscription is active, and the anonymous transaction identifier needed to honor refunds.

Operational telemetry

We collect anonymous, aggregated diagnostic data — crash reports, performance metrics, and product usage events (for example, "Routine ran successfully") — to keep the service reliable. This telemetry is keyed to a random identifier, not to your name or email.

How your content is processed

To answer your questions and run your Routines, Equerry sends relevant excerpts of your content to large language model (LLM) vendors. The full breakdown — which vendors, what they see, and what they retain — is on our AI Disclosure page. Briefly:

• Vendors process your content under enterprise terms that prohibit training on your data.
• Vendors retain inference logs for short periods (typically up to 30 days) to detect abuse.
• Equerry retains a debug log of vendor calls for 30 days, then automatically deletes it.

Who else sees your data

We share data only with the parties needed to operate the service:

• Apple — for sign-in, billing, push notifications, and CloudKit sync of your iCloud-stored content.
• LLM vendors — for the queries described in the AI Disclosure.
• Cloud infrastructure providers — to host our servers and back up our database.
• Email infrastructure provider — to receive your forwarded messages and send you the limited transactional and lifecycle emails listed below.

We do not sell your data. We do not share your data with advertisers. We have never received a government request for user data; if we ever do, we will resist it within the limits of the law and notify you unless legally prohibited.

Email we send you

Equerry sends only six categories of email, all from @getequerry.app:

• Subscription expired (transactional)
• Account deletion confirmed (transactional)
• Data export ready (transactional)
• Promotional offer (lifecycle, opt-out)
• Re-engagement after 30 days of inactivity (lifecycle, opt-out)
• Re-engagement after 90 days of inactivity (lifecycle, opt-out)

Apple — not Equerry — sends all subscription-related emails (billing receipts, refund confirmations, renewal notices).

Your rights and controls

• See what's remembered. Settings → Your Memory lists every fact Equerry has extracted from your content.
• Delete any fact. One tap, immediate, no confirmation theater.
• Delete any note. Removes the source content and every derivative from our servers.
• Export your data. Request a full export from Settings; we deliver it within 7 days.
• Cancel your subscription. Anytime, through Settings → Subscriptions on your iPhone. No retention calls, no forms.
• Delete your account. Settings → Delete Account. Server-side data is purged within 30 days. Your iCloud-stored content is yours and untouched.

EU and UK users (GDPR)

Our lawful basis for processing your content is contract — we cannot operate the service you have paid for without it. Operational telemetry is processed on the basis of legitimate interest. You have rights of access, rectification, erasure, restriction, portability, and objection. Write to support@getequerry.app to exercise any of them.

California users (CCPA / CPRA)

Within the last 12 months, the categories of personal information we have collected are described above. We do not sell or share personal information for cross-context behavioral advertising. You have rights of access, deletion, correction, and non-discrimination. Write to support@getequerry.app.

Children

Equerry is rated 17+ on the App Store and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

International transfers

Equerry is operated from the United States. If you use the service from outside the United States, your data will be processed in the United States and other jurisdictions where our LLM vendors and infrastructure providers operate. We rely on appropriate safeguards (such as Standard Contractual Clauses) for transfers from the EU and UK.

Security

Server-side content is encrypted at rest and in transit. Authentication uses Sign in with Apple — we never see or store passwords. Our infrastructure follows industry-standard practices for access control, key rotation, and secret management. No system is perfectly secure; this is partly why we keep your raw content in your iCloud rather than on our servers.

Changes to this policy

If we materially change how we handle your information, we will notify you in the app before the change takes effect. The "Effective" date at the top of this page reflects the most recent revision.

Contact

Equerry Labs Inc.
Delaware, USA
support@getequerry.app